Could an VPS IP be blacklisted

Grafana Installation
1

Hello

I’m facing problems to install grafana on my linux VPS and the IP used by the VPS seems to be blacklisted by grafana !
When I try to download the gpg.key with wget, I got a “403 access denied” in response, the same work perfectly from another VPS and IP

Thanks for your help

2

Hi @pedromachado,

Welcome to the :grafana: community support forums !!

We are excited that you joined our OSS community. Please read about some of the FAQs in the community :slight_smile:

Please review the submission template and include more details:

  • Which Grafana product you are using e.g. (OSS, Enterprise, etc)?
  • What is its version?
  • What operating system are you using?
  • What are you trying to achieve?
  • How are you trying to achieve it?
  • What happened?
  • Did you receive any errors in the Grafana UI or in related logs? If so, please tell us exactly what they were.
  • Did you follow any online instructions? If so, what is the URL?
3

Hi @usman.ahmad

I’m trying to install the last Entreprise on ubuntu 22.04 LTS
I’m following this tuto Install on Debian or Ubuntu | Grafana documentation

But when I try to download the gpg.key I got a 403 error from grafana repo
As you can see in this log

admin@VPS:~$ sudo apt update
Err:4 \https://apt.grafana.com stable InRelease
403 Access Denied [IP: 151.101.22.217 443]
E: Failed to fetch \https://apt.grafana.com/dists/stable/InRelease 403 Access Denied [IP:151.101.22.217 443]

4

Hi @pedromachado,

You can check this post related to GPG issues.

Not sure, but as you are using Grafan Enterprise, do you have a support contract too?

5

When I try to download grafana .deb to avoid be blocked by apt update command I got this message “HTTP request sent, awaiting response… 451 geofence:blocked”
I believe. my VPS IP is realy blocked somewhere

6

@usman.ahmad I found this same issue from russia
https://localhost:3000/t/cant-download-grafana-9-0-2-from-russia/68391

7

Thanks for the detailed reply.

What is your location if you don’t mind sharing?

Can you please answer this;

8

@usman.ahmad I’m from France but my VPS are in US (seattle)
About grafana I’m trying to install the open source OSS

9

Thanks and as you are using Grafan Enterprise, do you have a support contract too?

10

I’m not using grafana entreprise but grafana OSS

11

Thanks and my bad as now I see that you are trying to install the Enterprise version of Ubuntu.

Well, I really don’t know why this error is appearing and would recommend if you can open a bug report about this in our official GitHub repository using this link.

Provide all the information (you can simply copy/paste your data + screenshot from here to there).

Lastly, paste the link to your GitHub issue here in this post so that all other community users can also track it. I will also add more additional information to it :+1:

As a possible workaround, try to install Grafana via the .deb package instead of apt-get pulling from the repository.

You can check this installation guide on how to do it.

Let us know if this helps.