Grafana OnCall metrics

We are a paid customer of Grafana Cloud. We would like to get some metrics about Grafana OnCall. Specifically number of alerts over time, number of acknowledged alerts over time, average time until an alert is acknowledged. We need those metrics in order to make management decisions about our support team. Is there a way to get those metrics?

Hi! Thank you for asking. This feature is in a mid-term backlog, I will let you know once its ready :slight_smile:

Is there any update on this topic? Before we move to a paid account I need to know if there are metrics available for alerts over time, mean time to acknowledgement and mean time to recover, like tzankom is asking. Is this feature already build or on top of the backlog?

Hi! Metrics became available recently: Insight Logs and Metrics | Grafana OnCall documentation