It appears that the only support available for Grafana products is through the community forum, or via Slack, unless one subscribes to Cloud-Pro or Cloud Advanced. For Open Source, or Enterprise – self hosted, response to a problem is dependent on the random availability of someone with knowledge of the issue on the forum or slack. It may take days for a response to come, if it ever comes. There are times when we need dedicated support, to whom we can go to solve a difficult problem, and in a timely manner.
Of course, one cannot expect to get that kind of dedicated engagement for free. Hence, I suggest that a category be created where Grafana users may connect with individuals or companies who wish to offer professional, paid support.
I recommend this category would be only a meeting place for people needing professional services and those offering it. Grafana labs would not endorse in any way a party advertising their services, and it is entirely between the parties to negotiate terms, services and rates.
Would you please create this category?
Thanks