Slack notification Grafana 9 not working

Grafana Configuration
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  • What Grafana version and what operating system are you using?

Grafana 9, containerized on Ubuntu server.

  • What are you trying to achieve?

Receive proper alert over slack channel.

  • How are you trying to achieve it?

I have created a connection to our Slack channel, and tested several slack templates.

  • What happened?

The notification are not working, they don’t display any data, and if we use the default, the content its illegible

  • What did you expect to happen?

Before we upgrade to Grafana latest version, we had a Notification Chanel were we configure the same for slack, now the same is no longer available, and the notifications are complex to be configure.

  • Can you copy/paste the configuration(s) that you are having problems with?

Before upgrading, Grafana v8.0.7

before upgrading
before upgrading1072×312 25.4 KB

After Upgrading, Grafana 9 latest version.

after upgrading
after upgrading1314×510 37.3 KB

  • Did you receive any errors in the Grafana UI or in related logs? If so, please tell us exactly what they were.

I didn’t found any errors/issues after upgrading.

  • Did you follow any online instructions? If so, what is the URL?

I followed the Grafana documentation to upgrade through docker compose.

1 Like
2

We have exactly the same problem, but with Google Chat. Before the upgrade, the alerts were nicely formatted. Now they look like your Grafana 9 screenshot, where all properties are just bundled together.
Hoping for help or a fix.

3

So a solution for this will be a downgrade, the main issue it’s on the v8.x.x were found security breaches and it is recommended to update to it latest version. Hope we get a hotfix soon. I’ve also reded the release notes for the newest version 9.0.2 but there is no mention to this behavior

Info regarding the sec breaches.

4

I created a response to another post yesterday on this topic, it has steps to help you format the labels in the alert

https://localhost:3000/t/custom-alert-templates-not-working/67537