Windows Service won't start

Tried upgrading from version 7 to the latest version 8.0.6 and the service will not start.

Windows says:

image

  • What Grafana version and what operating system are you using?
    Grafana 8.06 windows installer
    Windows Server 2016 x64

  • What are you trying to achieve?
    Upgraded to the latest version and the service is not starting

  • How are you trying to achieve it?

  • What happened?
    Backup up files, ran the installer, new service didn’t start

  • Did you receive any errors in the Grafana UI or in related logs? If so, please tell us exactly what they were.

t=2021-07-29T10:14:06-0700 lvl=info msg="Starting Grafana" logger=server version=8.0.6 commit=68fe9e3431 branch=HEAD compiled=2021-07-15T00:49:19-0700
t=2021-07-29T10:14:06-0700 lvl=info msg="Config loaded from" logger=settings file="C:\\Program Files\\GrafanaLabs\\grafana/conf/defaults.ini"
t=2021-07-29T10:14:06-0700 lvl=info msg="Config loaded from" logger=settings file="C:\\Program Files\\GrafanaLabs\\grafana\\conf\\custom.ini"
t=2021-07-29T10:14:06-0700 lvl=info msg="Path Home" logger=settings path="C:\\Program Files\\GrafanaLabs\\grafana"
t=2021-07-29T10:14:06-0700 lvl=info msg="Path Data" logger=settings path="C:\\Program Files\\GrafanaLabs\\grafana\\data"
t=2021-07-29T10:14:06-0700 lvl=info msg="Path Logs" logger=settings path="C:\\Program Files\\GrafanaLabs\\grafana\\data\\log"
t=2021-07-29T10:14:06-0700 lvl=info msg="Path Plugins" logger=settings path="C:\\Program Files\\GrafanaLabs\\grafana\\data\\plugins"
t=2021-07-29T10:14:06-0700 lvl=info msg="Path Provisioning" logger=settings path="C:\\Program Files\\GrafanaLabs\\grafana\\conf\\provisioning"
t=2021-07-29T10:14:06-0700 lvl=info msg="App mode production" logger=settings
t=2021-07-29T10:14:06-0700 lvl=info msg="Connecting to DB" logger=sqlstore dbtype=sqlite3
t=2021-07-29T10:14:06-0700 lvl=warn msg="SQLite database file has broader permissions than it should" logger=sqlstore path="C:\\Program Files\\GrafanaLabs\\grafana\\data\\grafana.db" mode=-rw-rw-rw- expected=-rw-r-----
t=2021-07-29T10:14:06-0700 lvl=info msg="Starting DB migrations" logger=migrator
t=2021-07-29T10:14:06-0700 lvl=info msg="migrations completed" logger=migrator performed=0 skipped=330 duration=2.0065ms
t=2021-07-29T10:14:06-0700 lvl=info msg="Starting plugin search" logger=plugins
t=2021-07-29T10:14:06-0700 lvl=warn msg="The following files were not included in the signature" logger=plugins plugin=input files=[LICENSE]
t=2021-07-29T10:18:23-0700 lvl=info msg="Starting Grafana" logger=server version=8.0.6 commit=68fe9e3431 branch=HEAD compiled=2021-07-15T00:49:19-0700
t=2021-07-29T10:18:23-0700 lvl=info msg="Config loaded from" logger=settings file="C:\\Program Files\\GrafanaLabs\\grafana/conf/defaults.ini"
t=2021-07-29T10:18:23-0700 lvl=info msg="Config loaded from" logger=settings file="C:\\Program Files\\GrafanaLabs\\grafana\\conf\\custom.ini"
t=2021-07-29T10:18:23-0700 lvl=info msg="Path Home" logger=settings path="C:\\Program Files\\GrafanaLabs\\grafana"
t=2021-07-29T10:18:23-0700 lvl=info msg="Path Data" logger=settings path="C:\\Program Files\\GrafanaLabs\\grafana\\data"
t=2021-07-29T10:18:23-0700 lvl=info msg="Path Logs" logger=settings path="C:\\Program Files\\GrafanaLabs\\grafana\\data\\log"
t=2021-07-29T10:18:23-0700 lvl=info msg="Path Plugins" logger=settings path="C:\\Program Files\\GrafanaLabs\\grafana\\data\\plugins"
t=2021-07-29T10:18:23-0700 lvl=info msg="Path Provisioning" logger=settings path="C:\\Program Files\\GrafanaLabs\\grafana\\conf\\provisioning"
t=2021-07-29T10:18:23-0700 lvl=info msg="App mode production" logger=settings
t=2021-07-29T10:18:23-0700 lvl=info msg="Connecting to DB" logger=sqlstore dbtype=sqlite3
t=2021-07-29T10:18:23-0700 lvl=warn msg="SQLite database file has broader permissions than it should" logger=sqlstore path="C:\\Program Files\\GrafanaLabs\\grafana\\data\\grafana.db" mode=-rw-rw-rw- expected=-rw-r-----
t=2021-07-29T10:18:23-0700 lvl=info msg="Starting DB migrations" logger=migrator
t=2021-07-29T10:18:23-0700 lvl=info msg="migrations completed" logger=migrator performed=0 skipped=330 duration=4.0059ms
t=2021-07-29T10:18:23-0700 lvl=info msg="Starting plugin search" logger=plugins
t=2021-07-29T10:18:23-0700 lvl=warn msg="The following files were not included in the signature" logger=plugins plugin=input files=[LICENSE]

Turned out to be related to these issues:

Removed the “gel-.0.6.0” folder in “C:\Program Files\GrafanaLabs\grafana\plugins-bundled” and you will be good to go.

Leaving this reply so people can find it on google.

This topic was automatically closed after 365 days. New replies are no longer allowed.